MacBook Pro - Learning More, Service, and Support

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Learning More, Service, and Support

Your MacBook Pro does not have any user-serviceable parts, except the hard drive and
the memory. If you need service, contact Apple or take your MacBook Pro to an Apple
Authorized Service Provider. You can find more information about the MacBook Pro
through online resources, onscreen help, System Information, or Apple Hardware Test.

Online Resources
For online service and support information, go to Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion forums. The latest
product-specific information can be found at

Onscreen Help
You can look for answers to your questions, as well as instructions and troubleshooting
information, in Help Center. Choose Help > Help Center.

System Information
To get information about your MacBook Pro, use System Information. It shows you
what hardware and software is installed, the serial number and operating system
version, how much memory is installed, and more. To open System Information, choose
Apple () > About This Mac from the menu bar and then click More Info.

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Chapter 4

Problem, Meet Solution

AppleCare Service and Support

Your MacBook Pro comes with 90 days of technical support and one year of hardware
repair warranty coverage at an Apple Retail Store or an Apple-authorized
repair center, such as an Apple Authorized Service Provider. You can extend your
coverage by purchasing the AppleCare Protection Plan. For information, go to or the website for your country listed below.

If you need assistance, AppleCare telephone support representatives can help you with
installing and opening applications, and basic troubleshooting. Call the support center
number nearest you (the first 90 days are complimentary). Have the purchase date and
your MacBook Pro serial number ready when you call.

Note:  Your 90 days of complimentary telephone support begins on the date of
purchase. Telephone fees may apply.




United States



(61) 1-300-321-456

Canada (English)



(353) 1850 946 191

New Zealand


United Kingdom

(44) 0844 209 0611

Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web:

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Chapter 4

Problem, Meet Solution